Refund policy

Last Updated: December 16, 2025

Thank you for shopping at Bookish Things by Tay. All of our items are custom-made with care and creativity. Please read the information below about returns, refunds, and how to report any issues.

Change of Mind

As all items are custom-made, we do not offer refunds or exchanges for change of mind.

Damaged or Faulty Items

We want you to love your order! If your item arrives damaged, faulty, or not as described, please contact us within 28 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.

To start a return or report an issue, please email us at admin@bookishthingsbytay.com with:

• Your order number

• Clear photos of the item

Address Responsibility

Please ensure your shipping details are correct at checkout. We cannot be responsible for items lost due to incorrect addresses.