❓ How long does it take to receive my order? 📦

Most of our items are handmade-to-order and take 2–3 business days to create. Once dispatched, delivery depends on your location and Australia Post schedules.

❓ Can I change or cancel my order? ✨

Once an order is placed, we usually cannot accommodate changes or cancellations, as items are custom-made. Please contact us as soon as possible if your order is urgent!

❓ Do you ship internationally? 🌏

Currently, we only ship within **Australia**. All orders are shipped with tracking via Australia Post.

❓ What if my item arrives damaged or faulty? 💔

If your item is damaged, faulty, or not as described, please contact us within 28 days of delivery with your order number and clear photos. We’ll work to replace or refund your item.

❓ Can I return items for a change of mind? 💌

As all items are custom-made, we do **not** accept returns for change of mind. We recommend checking all details carefully before ordering.

❓ Who can I contact for help? ☕📖

If you have any questions or need help with your order, email us at admin@bookishthingsbytay.com. We’ll get back to you as soon as possible!