Thank you for shopping at Bookish Things by Tay. All of our items are lovingly made-to-order with care and creativity. Below you’ll find everything you need to know about shipping, turnaround times, and our returns process.

📦 Processing & Shipping Times

Made-to-Order Items:
Most of our products are made-to-order, which means they take 2–3 business days to create before dispatch.

Australia Post Drop-Off Days:
We currently ship orders via Australia Post with scheduled drop-offs on:
Mondays and Thursdays

If your order is time-sensitive or urgent, please email us at admin@bookishthingsbytay.com, and we’ll do our best to accommodate your request.

🚚 Delivery Estimates

Shipping times will depend on your location and Australia Post delivery schedules. Once your order is dispatched, you’ll receive tracking information via email so you can follow its journey.

📬 Address Responsibility

Please double-check your shipping details at checkout. We can’t take responsibility for lost items due to incorrect addresses provided at the time of order.

🔁 Returns & Refunds

Change of Mind:
As all items are custom-made, we do not offer refunds or returns for change of mind.

Damaged or Faulty Items:
We want you to love your order! If something arrives damaged or faulty, please contact us within 28 days of delivery, and we’ll do our very best to resolve the issue. This may include a replacement or refund depending on the situation.

To start a return or report an issue, email us at admin@bookishthingsbytay.com with your order number and clear photos of the item.

💌 Contact Us

If you have any questions about your order, need help with shipping, or want to discuss a return, please get in touch.

📧 Email: admin@bookishthingsbytay.com
🌐 Website: www.bookishthingsbytay.com