Thank you for shopping at Bookish Things by Tay. All of our items are lovingly made-to-order with care and creativity. Below you’ll find everything you need to know about shipping, turnaround times, and our returns process.
📦 Processing & Shipping Times
Made-to-Order Items:
Most of our products are handmade or made-to-order, which means they take 2–3 business days to create before dispatch.
Australia Post Drop-Off Days:
Orders are shipped via Australia Post on:
Mondays and Thursdays
If your order is urgent or time-sensitive, please email us at admin@bookishthingsbytay.com, and we’ll do our best to accommodate your request.
🚚 Delivery Estimates
Shipping times depend on your location and Australia Post delivery schedules. Once your order has been dispatched, you’ll receive tracking information via email so you can follow its journey.
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by postal services, weather events, peak periods, or circumstances outside our control.
All orders are shipped with delivery insurance through Australia Post. If an order is lost or damaged in transit, we will work with you and Australia Post to investigate and resolve the issue.
📬 Address Responsibility
Please double-check your shipping details at checkout. We cannot take responsibility for items lost due to incorrect addresses provided at the time of order.
🔁 Returns & Refunds
Change of Mind:
As all items are custom-made, we do not offer refunds or returns for change of mind.
Damaged or Faulty Items:
We want you to love your order! If your item arrives damaged, faulty, or not as described, please contact us within 28 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund depending on the situation.
To report an issue, email us at admin@bookishthingsbytay.com with:
- Your order number
- Clear photos showing the damage or fault
💌 Contact Us
If you have any questions about your order, shipping, or returns, we’re here to help!
📧 Email: admin@bookishthingsbytay.com
🌐 Website: www.bookishthingsbytay.com